Guía
Premium Support Service Offerings Brief
Premium support from the most trusted name in cybersecurity
Malwarebytes offers Premium Support Service options to meet the needs of global businesses, small and large, by helping accelerate return on your Malwarebytes business solutions.
Designed for businesses that need production support
Designed for businesses that need business critical support
Designed for businesses that need mission critical support
Basic E-mail, Phone, Chat, and Remote Support | Premium Bronze Service |
Premium Silver Service |
Premium Gold Service |
Account and Project Management | Premium Bronze Service |
Premium Silver Service |
Premium Gold Service |
Knowledge Transfer (best practices, documentation) | Premium Bronze Service |
Premium Silver Service |
Premium Gold Service |
Deployment Planning | Premium Bronze Service |
Premium Silver Service |
Premium Gold Service |
On-Boarding Product | Premium Bronze Service |
Premium Silver Service |
Premium Gold Service |
Designated Technical Account Manager (TAM) | Premium Bronze Service |
Premium Silver Service |
Premium Gold Service |
Mission Critical 24x7 Support | Premium Bronze Service |
Premium Silver Service |
Premium Gold Service |
Migration Assistance | Premium Bronze Service |
Premium Silver Service |
Premium Gold Service |
Quick Start Services | Premium Bronze Service4 Hours | Premium Silver Service8 Hours | Premium Gold ServiceUnlimited |
Designated Customer Support Engineer | Premium Bronze Service | Premium Silver Service |
Premium Gold Service |
Priority Case Routing | Premium Bronze Service | Premium Silver Service |
Premium Gold Service |
Priority Issue Management | Premium Bronze Service | Premium Silver Service |
Premium Gold Service |
Priority Malware Sample Management | Premium Bronze Service | Premium Silver Service | Premium Gold Service |
Prioritized Product CLI Support | Premium Bronze Service | Premium Silver Service | Premium Gold Service |
Account Health Check | Premium Bronze Service | Premium Silver ServiceAnnual | Premium Gold ServiceQuarterly |
Business Review | Premium Bronze Service | Premium Silver ServiceAnnual | Premium Gold ServiceQuarterly |
As a large organization, we face unique challenges, and our TAM has always helped us by bringing the correct parties to the table so we could resolve issues in a collaborative fashion. We continue to find value in the Premium Gold Service Program and our TAM. We look to our vendors to be our partners, and we feel we are achieving that with Malwarebytes.
In addition to choosing a product that we knew worked well, another requirement was a strong relationship with a vendor who can provide support. After I had been introduced to our TAM and we began to plan the deployment, I knew we made the right decision to go with Malwarebytes. Our TAM has been instrumental, from training to escalating cases, and we are lucky to have him and his team assigned to us.
Quick Start Services are included in Premium Bronze, Premium Silver, and Premium Gold Services and can be purchased alone as needed.
Remote services aimed at customers who are interested in:
Seleccione su idioma